Topic Number2.2.11Effective Date

March 1, 2014

June 26, 2015 (rev)

ProcedureMedical Emergencies
  • To clarify the type and level of care provided by WWRC medical personnel vs. emergency response personnel in the event of a medical emergency on campus.  
  • To identify the responsibilities of WWRC employees, contract employees, and visitors in the event of a medical emergency on campus.
  • To document WWRC protocol and related expectations when students/clients need to be transported to the local hospital in an unplanned and/or medical emergency event.
Accountability Indicators
  • WWRC maintains documentation of compliance with the Occupational Safety and Health Administration (OSHA) standard governing blood-borne pathogens and with related WWRC policies.
  • WWRC employees understand the role of WWRC medical personnel vs. the role of emergency response personnel in a medical emergency.
  • WWRC employees operate as an effective team, demonstrate supportive client care, and follow written administrative and communication protocol when students/clients need to be transported to the local hospital in an unplanned and/or medical emergency event, as observed, documented, and reported by others.
Policy Reference
Detailed Governance ReferenceGovernance Manual, Section 4.1.6:  WWRC Life, Health, Safety Program
Executive Staff ContactBarb Ostrander, WWRC Division Director, Medical Rehabilitation Services


Every Day in Every Way We…..  

Put Our Clients First

Take Care of Customers

Value our Staff

Are Organized, Utilized, and Valuable

Preserve Leadership Ethics, Accountability, Center Values, and Public Trust


Governance Procedure

A medical response process is in place to manage medical emergencies and non-urgent medical care on the WWRC campus, 24 hours/day, 7 days/week.  WWRC employees who are designated to respond to individuals needing medical care or who are required by professional practice standards, are expected to participate in annual training and required testing.    


Medical Emergency

In a medical emergency, immediately call 9-1-1.  Then notify WWRC Police and Student Health with detailed information of the injury and location.  WWRC medical and emergency personnel are expected to provide basic medical care until 9-1-1 Emergency Medical Services (EMS) personnel arrive.  Treatment provided is limited to what is available, based on WWRC's medical equipment and resources. 


Non-Urgent Medical Care

For WWRC clients in a non-urgent medical situation, escort the injured individual to Student Health for basic medical care.  If the client is unable to come to Student Health, contact Student Health via radio or phone (ext. 27018/27019).  Give the details of the injury and the location.  Student Health is expected to assess the injury remotely using a medical checklist. Student Health will respond to provide basic medical care and/or escort the injured individual to the clinic if required.


For WWRC employees, contract workers, or visitors, WWRC does not have the capacity to respond except for emergency situations.  The injured individual is expected to seek treatment with community providers (emergency room, primary care physician, or urgent care clinic).


Injured Party Responsibilities

WWRC employees who need or receive treatment for injuries or medical care while on the job are responsible for contacting WWRC Human Resources personnel to file a claim, complete required documentation, and/or coordinate further treatment.


Contract employees who receive emergency medical treatment at WWRC are responsible for contacting their employer for guidance as far as filing a workers' compensation claim and further treatment.


Visitors are responsible for following up and obtaining treatment with community providers.




Transporting Clients in a Medical Emergency  

Anytime a WWRC student/client becomes injured or requires transportation to the local hospital, the staff member who first learns of the illness/injury is expected to contact his/her supervisor or higher authority by phone or in person.  The supervisor or higher authority is expected to contact the WWRC Deputy Director & Division Director, Facility Operations, or designee, as well as the Rehabilitation Counseling Division Director, or designee, immediately, by phone or in person. Follow After Hours Administrative Access protocol if the injury/illness necessitating hospital transportation occurs during non-routine business hours.


Based on circumstances, including the location of the student/client at time of the injury/illness as well as staffing patterns and available resources, the WWRC Deputy Director & Division Director, Facility Operations, Rehabilitation Counseling Division Director, or designee, will assign a staff member to accompany the student/client to the local hospital or meet them in the emergency room.  The assigned staff member is responsible to serve as the consumer's advocate and to channel information to appropriate parties such as WWRC Administration and family members, as indicated.  The assigned staff member is expected to remain with the student/client until the situation is stabilized and s/he is released by WWRC Administration to return to work OR is relieved by another WWRC employee.   


All team communications under this administrative procedure must be made via direct contact through phone or in person. 

Leaving a phone voice mail message or sending an email, even if there is a timely acknowledgement of receipt,

does not meet this criteria or the intended level of direct communication. 


The consumer's assigned WWRC Rehabilitation Counselor, or designee, is expected to inform the student/client's DRS Counselor of the injury/illness and outcome of the hospital stay in a timely manner.  The WWRC Rehabilitation Counselor, or designee, may be asked to work with Center Administration to provide funding in extreme cases to support family travel to the hospital.

Special note:  Clients participating in a community-based External Training Option (ETO) or Student Internship Program (SIP) are expected to carry cards with designated phone numbers to call if injured while off campus at their training site.  Contact information should include (but is not limited to) the individual's Rehabilitation Counselor and ETO Instructor or SIP Coordinator.