Topic Number2.3.10Effective DateAugust 1, 2013 (rev)
ProcedureConsumer Participation and Input
PurposeTo document organizational strategies to actively solicit consumer participation and input for strengthened business operations and service quality, consistent with WWRC's vision and mission and federal regulations governing Vocational Rehabilitation. 
Accountability Indicators
  • Persons served report having an active voice in WWRC operations.
  • WWRC maintains documentation of formal customer complaints and program and facility adjustments resulting from consumer participation and input.     
Policy ReferenceWWRC Policy 3.3.7:  Consumer Participation and Input
Detailed Governance ReferenceN/A
Executive Staff ContactRick Sizemore, WWRC Director

 

Every Day in Every Way We…..  

Put Our Clients First

Are Organized, Utilized, and Valuable

Preserve Leadership Ethics, Accountability, Center Values, and Public Trust

 

Governance Procedures

WWRC employees are encouraged to regularly seek opportunities to obtain input from persons receiving services and other stakeholders to strengthen business operations and improve the quality of services provided.   WWRC clients are encouraged to be involved in programmatic, planning, and decision-making, where feasible and appropriate.  WWRC employees are expected to direct formal consumer complaints to the WWRC Deputy Director & Division Director, Facility Operations who will document and manage, per established protocols. 

 

Opportunities include (but are not limited to):

  • Formal Customer Satisfaction Surveys and Quarterly Student Focus Groups
  • Periodic Community Town Hall Meetings
  • DARS Agency Public Hearings on the State Plan for Vocational Rehabilitation & Supported Employment
  • Participation in the Student Ambassador Program
  • Engagement with the State Rehabilitation Council and Business Advisory Groups
  • Participation on time-limited workgroups that support WWRC operations
  • Ongoing communication with WWRC staff members and administration