Topic Number2.3.11Effective DateJuly 1, 2013
ProcedureDaily "Bridges":  Rehabilitation Team Shift Change Communications
PurposeTo facilitate effective day/evening shift change communications among Rehabilitation Team members, with a focus on behavior stability indicators for the WWRC environment.   
Accountability Indicators
  • "Bridges" meetings are held daily, Monday through Friday at a designated location and time, facilitated by the WWRC Behavior Coordinator.
  • "Bridges" participants routinely include at least one representative from each of the following areas:  Student Health, Recreation Services, Vocational Services, Psychological Services, Residential Services, Rehabilitation Counseling, PERT and Medical Therapies.    
  • If an area representative is not readily available to attend, an area designee is expected to e:mail the WWRC Behavior Coordinator by 4 PM with any information that might be pertinent to be shared in the meeting. 
  • "Bridges" participants come to meetings prepared and routinely report relevant information, per guidelines provided for their respective area. 
  • Rehabilitation Team members report that they are informed in advance of potential behavior stability indicators that may impact the WWRC environment on any given day. 
Policy ReferenceN/A
Detailed Governance ReferenceN/A
Executive Staff ContactMike Kelley, Dean of Students and Director Residential Services/Rehabilitation Counseling Divisions


Every Day in Every Way, We……

Put Clients First 
Take Care of Our Customers 
Work in Teams 
Innovate and Excel 
Provide It All Under One Roof 
Value Our Staff 
Are Organized, Utilized, and Valuable


Governance Procedures

"Bridges" is a 15-minute meeting, facilitated by the WWRC Behavior Coordinator, that provides a common place for day shift staff to present information that is relevant for evening staff to know regarding consumers in residence at WWRC.   All departments represented should be prepared to report the consumer's name and program as well as the area represented.  In addition, representatives should be prepared to provide a rating of their respective department's perception of the overall behavioral stability on campus for that day.  All information presented should be directly relevant to the specific day/evening the "Bridges" meeting is held.


 Guidelines for Individual Departments


Student Health

Present medical information that may impact residential, recreational, or training status for that evening or the next day. 

"John Smith should not be participating in recreational activities this evening due to injuring his leg on SIP today."

Recreation Services

 Present information regarding scheduled activities/trips that would be beneficial for other staff to know and be prepared for. 

"There is a dance tonight that may impact attendance in evening classes," 


"There is a game tonight that may require Student Health's attention."

Psychological Services

Present information/ "Be on the Lookouts" that may impact a student's behavioral or mental health stability during evening hours.

"John Smith was seen by Psych Services today and has reported high anxiety/stress and is not coping well."


Residential Services: Dorms

Present information that includes interpersonal issues with other consumers (roommates, etc), environmental factors that may impact consumers/functioning of the dorms, and logistics (room changes, dorm changes, etc).

"John Smith became fully enrolled in his training program today.  He is scheduled for a dorm change Saturday".

Rehabilitation Counseling

Present programmatic information that may impact a consumer's behavioral stability for that evening, announce team meetings (request feedback via email), and "Be on the Lookouts".

"A team meeting will be held for John Smith on Monday to address attendance and medication compliance issues. Please send feedback via email."


"As decided in a team meeting, John Smith will be leaving campus this evening.  His parents will pick him up at 5pm."

Medical Therapies

Present information that provides helpful strategies and available services for other staff to know.

"John Smith uses…. [define here] …strategies in Communication Skills Group that you may find helpful to try in other settings".