The Role and Function of Rehabilitation Teams at WWRC


Wilson Workforce and Rehabilitation Center (WWRC) utilizes interdisciplinary teams to plan, coordinate, deliver, monitor, and evaluate comprehensive vocational/medical services for its enrolled VR consumers.  For each person served, WWRC Rehabilitation Teams are accountable for creating and nurturing a safe and supportive living and learning environment that systematically addresses defined barriers to employment through targeted assessment and education, 'wrap-around supports', skill development opportunities and personal growth experiences.  WWRC Rehabilitation Teams facilitate through three critical phases of a consumer's vocational experience with WWRC.  These phases are identified as:


1.  Transition to WWRC (AWARE Status: Pre-Admission/Scheduled)

2.  WWRC Service(s) (AWARE Status: Admitted/On Leave)

3.  Transition to the Community (AWARE Status: Completed/Discharged)


In partnership with the consumer and his/her home community DRS Rehabilitation Counselor, the Rehabilitation Team ensures the smooth transitional coordination of services both within and between WWRC and the home community for direct benefit of the VR consumer, resulting in strengthened linkages leading to successful workforce placements and employment outcomes.  


WWRC Rehabilitation Teams:   Organizational Structure & Membership


Each consumer enrolled in a program of services at WWRC is assigned a Rehabilitation Counselor to provide guidance and counseling during his/her program.  The assigned Rehabilitation Counselor is the designated leader of the Rehabilitation Team.  Through Rehabilitation Team operations, Rehabilitation Counselors assist consumers in effectively planning, accessing, and managing their VR services to provide the best possible opportunity for them to achieve their goals and to learn and demonstrate critical advocacy skills. 


WWRC Rehabilitation Teams are designed to operate as a partnership with Agency DRS Counselors, to include service planning and coordination from pre-admission through transition back into the community, for every VR consumer enrolled in WWRC services and programs.   Core members of each Rehabilitation Team are the consumer, his/her assigned WWRC Rehabilitation Counselor, and his/her home community DRS Counselor. Other members include representative medical and/or vocational professionals and paraprofessionals from areas across the Center in which services are received by that consumer.   Except for core membership, Rehabilitation Teams are fluid and dynamic in nature based on planned services, issues and challenges presented, and other factors as determined by the designated WWRC and DRS Rehabilitation Counselors.  While Rehabilitation Teams provide guidance and recommendations, the Rehabilitation Counselor has final decision-making authority considering all perspectives and options. 


In all Rehabilitation Team operations, it is the responsibility of the WWRC Rehabilitation Counselor to:


WWRC Rehabilitation Teams:   Key Business Processes


Two essential ingredients for any relationship to function well are the commitment of all parties to open and honest communication and a strong desire to make the relationship work.  This requires following through on commitments and addressing difficulties that arise as early as possible.  Members of the Rehabilitation Teams know this can make a difference in our consumer's rehabilitation journey and their outcome.


The success of any Rehabilitation Team will be largely dependent on a healthy climate of commitment, cooperation and communication.  The implementation of defined communication protocols during each phase of the consumer's service can assist in clarifying Rehabilitation Team Member roles and expectations and can serve as a guide for maintaining relationships. 


WWRC Rehabilitation Teams serve a pivotal role in the success of a VR consumer's rehabilitation program within the Agency.    They do so by engaging in the following key business processes:  


  • Phase I: Transition to WWRC (AWARE Status: Pre-Admission/Scheduled)
      • Admissions Committee (if applicable)
      • Assignment of the WWRC Rehabilitation Counselor
      • Pre-Admissions Plan Development
      • Service Plan Reviews
      • Guidance and Counseling
      • Documentation and Confidentiality

  • Phase II: WWRC Service(s) (AWARE Status: Admitted/On Leave)
      • Intake, Orientation, and Initial Service Plan Development
      • Planned Services Coordination, Delivery, and Monitoring
      • Service Plan Development (Vocational Training Programs)
      • Rehabilitation Team Meetings (Program Review, Plan Development, Transition and Discharge Planning)
      • Guidance and Counseling
      • Documentation and Confidentiality
      • Integrated Discharge Planning with DRS 

  • Phase III:  Transition to the Community (AWARE Status: Discharged)
      • Guidance and Counselor
      • Documentation and Confidentiality
      • Integrated Discharge Planning with DRS
      • Follow-up Post-Discharge

Standards and expectations associated with each of these key business processes are contained in the WWRC Governance Manual,

Section 2.3.


See also WWRC Governance Manual, Section 4.2.5 – Facilitating Vocational Success & Employment Outcomes Through Community Support Services.


Measuring the Effectiveness of Rehabilitation Teams


As a critical component of this VR service planning/delivery partnership, it is necessary to measure the operational effectiveness of the Rehabilitation Team process.  Additionally, measuring Rehabilitation Team's performance enhances sustainability and consistency of purpose over long periods of time within an ever changing environment.  A strong working relationship between the WWRC Rehabilitation Counselor and the DRS Rehabilitation Counselor is considered essential to the successful management of the critical phases in rehabilitation involving WWRC.


The following table summarizes metrics that are gathered and analyzed to measure the effectiveness of WWRC/DRS Rehabilitation Teams.


MetricResponsible Area(s)FrequencyPurpose(s)Evaluation Tool/Strategy
90% of Consumers are Satisfied with Rehab Team Experience

Rehabilitation Counseling


Quarterly (Random)

To measure the perception of Consumers on the effectiveness and satisfaction of Rehab Team


  • Consumer Exit Survey
  • Consumer Focus Group

90% of WWRC Rehab Team Members consider their teams engaged, effective, and ethical.




Rehabilitation Counseling/All


Quarterly (Random)

To determine the condition of the rehab team culture and areas of opportunities.


To identify training opportunities for Rehab Teams



Rehabilitation Team Assessment (15 randomized questions for rating using 1-5 Likert Scale across 5 domains)

  • Trust
  • Conflict
  • Results
  • Accountability
  • Commitment
90% of DRS Field Counselor Rehab Team Members are satisfied with their experience on various WWRC Rehabilitation TeamsRehabilitation Counseling & OD&QAQuarterly or Annual (Random)To determine DRS Field Counselor perception of Rehabilitation Team effectiveness

Sponsor Satisfaction Survey and/or

Annual Focus Group

90% of consumer cases reviewed by OD&QA meet criteria (Record Review Document)


Rehabilitation Counseling & OD&QA



To determine the consistency and adherence to Rehab Team policy and Procedures


To support the DRS Agency Record Review

Record Review: established protocols