WWRC engages in ongoing strategic planning at federal, state, and organizational levels, in accordance with federal Vocational Rehabilitation (VR) regulations currently authorized under Title IV of the Workforce Innovation and Opportunities Act (WIOA), Commonwealth of Virginia requirements for all state agencies, and annual WWRC Blueprint initiatives. All strategic planning initiatives are led by the Virginia Department for Aging and Rehabilitative Services (DARS) and/or WWRC Administration, with engagement of critical internal and external stakeholders throughout the process. The WWRC consumer "voice" is reflected in analysis of feedback obtained through the gathering of satisfaction data.
DARS, including WWRC as a major division of DARS, participates in the four-year federally mandated Combined State Plan process, as defined by the federal Rehabilitation Services Administration (RSA) for State VR Agencies under WIOA. The current Virginia Combined State Plan covers the period July 1, 2016 – June 30, 2020 and is inclusive of COE required elements. At the state level, WWRC engages in a biennial strategic planning process that is aligned with the federal Combined State Plan, but is much more descriptive in nature. These two strategic planning documents collectively serve as key underpinnings of WWRC's annual Blueprint for Direction which is a tactical strategic plan that serves as a "living document" and is actively monitored and adjusted, as needed, to ensure timely progress in meeting prioritized performance objectives and goals. Where relevant, Blueprint objectives directly supported by federal and state strategic plans are referenced. All strategic planning documents are available for Visiting Team review.
Written strategic plans, including federal, state, and organizational, are routinely monitored and progress toward defined goals and objectives is evaluated and documented at least annually. Each year the State Rehabilitation Council (SRC) submits an Annual Report to the Commissioner of the federal Rehabilitation Services Administration and to the Governor of Virginia on the status of vocational rehabilitation programs operated within the state. SRC Annual Reports are posted to the DARS website in accessible formats. WWRC's performance relative to key and other measures contained within State Strategic Plan is monitored and documented quarterly through the Virginia Performs website through what is known as the Agency Scorecard. WWRC's Annual Report includes data on performance relative to both federal and state measures, as well as operational and priority objectives contained within its Blueprint.
WWRC engages in ongoing strategic planning at federal, state, and organizational levels, in accordance with federal Vocational Rehabilitation (VR) regulations currently authorized under the Workforce Innovation and Opportunities Act (WIOA), Commonwealth of Virginia requirements for all state agencies, and annual WWRC Blueprint initiatives. Strategic plans are developed in consultation with internal and external stakeholders, including individuals with disabilities, and are reviewed, and revised as needed, at least annually by faculty, administration, and WWRC's Institutional Advisory Committee. Program performance data, progress toward goals/objectives, and any indicated adjustments, are documented annually.
Virginia's Combined State Plan describes the methods used for joint planning and coordination with core and partner programs. The VR Services portion is a required component of the Combined State Plan and must be reviewed and approved by the Commissioner of the Rehabilitation Services Administration (RSA). The VR Services Portion consists of seventeen (17) descriptions. Prior to WIOA, RSA referred to this content as "attachments" to the VR State Plan. The VR portion of Virginia's Combined State Plan must be coordinated and developed collaboratively with the Governor-appointed State Rehabilitation Council (SRC), comprised of a group of individuals, most of whom have disabilities. The SRC works on behalf of people with disabilities by serving as a source of advice, information, and support for DRS's vocational rehabilitation and supported employment programs. The WWRC Director routinely attends quarterly SRC meeting and is the designated point of contact for the SRC's Internal Committee on WWRC Operations.
All written strategic plans exceed minimal expectations under this COE standard and will be available for review by Accreditation Visiting Team members.
Challenges & Solutions
Strategic planning follows well-defined and structured business processes at federal, state, and organizational levels. The primary challenge for WWRC is the potential for misunderstanding and/or misinterpretation of published statistical data and performance outcomes due to necessary variances in timeframes (i.e. four year cycle at federal level, biennial cycle at state level, and annual at organizational level), and the application of required formulas that define key and other performance measures which are not always congruent. Explanatory remarks, including the measure definitions, are always provided to minimize confusion and to clarify "just in case" documents are inadvertently compared.
The Accreditation Self-Study Committee finds WWRC in full compliance with Standard 4.
Supporting documentation will be on exhibit in the required format at the time of the accreditation site visit. Evidence of compliance with COE Standard 4 will be verified through staff interviews, team member observations and review of Self-Study materials, and file/document/record audits, as indicated.
The following key contacts and supporting documentation are provided to supplement hyperlinks integrated within this narrative: