​Chapter 1.5 Contents:

Chapter 1.5. - POLICY EXCEPTIONS

1. Policy Exceptions

[REVISED: 3/13/25]

  1. If a specific DRS policy allows for certain exceptions, the counselor shall follow the written procedures for exceptions in that specific policy. In other instances, the counselor may request an exception to written policy by documenting justification for the exception and obtaining written pre-approval from the Director of Policy and Legislative Affairs via supervisor.

  2. The Director of Policy and Legislative Affairs will review the request and grant approval or indicate disapproval of a recommended exception.

  3. The counselor shall keep the request and response in the customer’s case file.